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| Customer Expectations |
| Customer Experience |
| Story is King |
| Measuring Up |
| Mindset |
| From Friction Free to Loyalty |
| Customer Journey |
| Greeting |
| Delivery |
| F&I |
| Test Drive |
| Walkaround |
| Putting It All Together Part 1 |
| Customer 1 – Greeting |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Story is King |
| Measuring Up |
| Mindset |
| From Friction Free to Loyalty |
| Customer Journey |
| Walkaround |
| Greeting |
| Delivery |
| F&I |
| Test Drive |
| Putting It All Together Part 1 |
| Customer 2 – Walkaround |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Story is King |
| Measuring Up |
| Mindset |
| From Friction Free to Loyalty |
| Customer Journey |
| Test Drive |
| Walkaround |
| Greeting |
| Delivery |
| F&I |
| Putting It All Together Part 1 |
| Customer 3 – Test Drive |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Story is King |
| Measuring Up |
| Mindset |
| From Friction Free to Loyalty |
| Customer Journey |
| F&I |
| Test Drive |
| Walkaround |
| Greeting |
| Delivery |
| Putting It All Together Part 1 |
| Customer 4 – Test Drive |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Story is King |
| Measuring Up |
| Mindset |
| From Friction Free to Loyalty |
| Customer Journey |
| Delivery |
| F&I |
| Test Drive |
| Walkaround |
| Greeting |
| Putting It All Together Part 1 |
| Customer 5 – Test Drive |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Mindset |
| Story is King |
| Measuring Up |
| From Friction Free to Loyalty |
| Customer Journey |
| Greeting |
| Delivery |
| F&I |
| Test Drive |
| Walkaround |
| Putting It All Together Part 1 |
| Customer 1 – Greeting |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Mindset |
| Story is King |
| Measuring Up |
| From Friction Free to Loyalty |
| Customer Journey |
| Walkaround |
| Greeting |
| Delivery |
| F&I |
| Test Drive |
| Putting It All Together Part 1 |
| Customer 2 – Walkaround |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Mindset |
| Story is King |
| Measuring Up |
| From Friction Free to Loyalty |
| Customer Journey |
| Test Drive |
| Walkaround |
| Greeting |
| Delivery |
| F&I |
| Putting It All Together Part 1 |
| Customer 3 – Test Drive |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Mindset |
| Story is King |
| Measuring Up |
| From Friction Free to Loyalty |
| Customer Journey |
| F&I |
| Test Drive |
| Walkaround |
| Greeting |
| Delivery |
| Putting It All Together Part 1 |
| Customer 4 – F&I |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Mindset |
| Story is King |
| Measuring Up |
| From Friction Free to Loyalty |
| Customer Journey |
| Delivery |
| F&I |
| Test Drive |
| Walkaround |
| Greeting |
| Putting It All Together Part 1 |
| Customer 5 – Delivery |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Measuring Up |
| Mindset |
| Story is King |
| From Friction Free to Loyalty |
| Customer Journey |
| Greeting |
| Delivery |
| F&I |
| Test Drive |
| Walkaround |
| Putting It All Together Part 1 |
| Customer 1 – Greeting |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Measuring Up |
| Mindset |
| Story is King |
| From Friction Free to Loyalty |
| Customer Journey |
| Walkaround |
| Greeting |
| Delivery |
| F&I |
| Test Drive |
| Putting It All Together Part 1 |
| Customer 2 – Walkaround |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Measuring Up |
| Mindset |
| Story is King |
| From Friction Free to Loyalty |
| Customer Journey |
| Test Drive |
| Walkaround |
| Greeting |
| Delivery |
| F&I |
| Putting It All Together Part 1 |
| Customer 3 – Test Drive |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Measuring Up |
| Mindset |
| Story is King |
| From Friction Free to Loyalty |
| Customer Journey |
| F&I |
| Test Drive |
| Walkaround |
| Greeting |
| Delivery |
| Putting It All Together Part 1 |
| Customer 4 – F&I |
| Putting It All Together Part 2 |
| Closing |
| Customer Expectations |
| Customer Experience |
| Measuring Up |
| Mindset |
| Story is King |
| From Friction Free to Loyalty |
| Customer Journey |
| Delivery |
| F&I |
| Test Drive |
| Walkaround |
| Greeting |
| Putting It All Together Part 1 |
| Customer 5 – Delivery |
| Putting It All Together Part 2 |
| Closing |