Sales Process

There are certain tasks that need to be completed during the purchase.

  • Greeting and Needs Assessment
  • Vehicle walkaround
  • Test drive
  • F&I
  • Delivery

Customer Expectations

Today’s customers have five key expectations for that purchase process.

  • Personalized Experiences
  • Transparency
  • Simplicity
  • Control
  • Seamlessness

 

Customer Profiles

  • Mike Tyler
  • Ed & Tina Martin
  • Anna Suarez
  • Daniel Yu
  • Katie Matthews