Delivery is the ideal time for meeting all five expectations:

• Creating a Personalized Experience
• Showing Transparency
• Focusing on Simplicity
• Keeping the customer in Control
• Making the process Seamless, whether it’s in-person or virtual

Give a man a fish and you feed him for a day. Teach him how to fish and you feed him for a lifetime.

– Lao Tzu

• Key areas to cover
• Specific EV considerations
• Second deliveries

Activity: Virtual Second Delivery Demonstration